With the increased focus on sustainability and public health protection,
progressive firms are adopting a more holistic approach to cleaning. They have
learned that cleaning impacts a wide array of business functions and that
relatively small incremental investments in cleaning produce outsized gains for
the organization. This white paper identifies the business activities that
cleaning impacts and quantifies the returns that cleaning investments produce.
One of the many benefits of a clean facility is the reduction of harmful
contaminants in the indoor environment. A clean and hygienic facility gives
building occupants a visual comfort level and reduces potential risks that may
be associated with buildings that are not as clean. Although there are many
studies that address improved indoor air quality and the risks associated with
dust and bacteria on surfaces, few have demonstrated how health risks due to
inadequate cleaning impact building occupant personnel costs and, ultimately, a
business’s bottom line.
Image Enhancement - Customer Satisfaction
According to multiple studies, customers value cleanliness more than many other
factors when deciding to do business with an establishment. The image that a
clean facility creates is a lasting one. Many managers perceive cleaning as an
operational cost, but a dirty facility with a poor image will cost businesses
direct revenue. Dirty buildings can also create risks such as slips and falls,
leading to higher insurance and legal costs. Consumers have many choices. When
given the choice, consumers would rather do business with companies that are
dedicated to a positive image and a clean facility.